Ordering & Delivery

Ordering & Delivery with Transporters R Us
- Click on the Option below. 

Ordering
Payments
P&P Charges
Delivery Timescales
Tracking My Parcel
Lost Parcels
Refused or Non-Collected Parcels
Damaged Parcels
Missing Items

ORDERING

at www.transportersRus.co.uk
When ordering online select the items you wish to purchase and Add to Basket, when you have finished shopping simply click the Checkout button. 
You will then be required to enter your personal details including an email address and telephone number (please use a telephone number we can contact you on or one that has an answerphone service, this can avoid delays in dispatch time), your billing address, a delivery address if required. 


At the checkout you will be asked to select the correct delivery based on the total of goods in your basket, you can view the postage and packaging tariffs by clicking on Postage and Packaging listed below. 

by Phone 01792 892 944
If you are ordering via Telesales (over the telephone) call 01792 892 944 weekdays between 1pm - 5pm
Telesales staff can usually confirm if the goods are in stock and if out of stock an ETA on a particular product. 
You can make payment over the telephone, which again is 100% Guaranteed Secure Shopping as we do not store any card details on file. 

Note: Delivery addresses can be refused from time to time for security reasons and may need to be delivered to the billing address, or you may be required to show ID to the courier at the delivery address. 

PAYMENTS
All payments we take are 100% Guaranteed Secure Shopping.

Make an Extra Payment HERE

From time to time you may be required to send extra payments to update an order or add to a completed order
completing the form below will be quick, easy and secure.


You can use PayPal or you can enter your card details, you do not require a PayPal account. (just choose 'Checkout as a Guest')
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POSTAGE & PACKAGING CHARGES

Delivery rates inc. VAT where applicable at the current rate. 
These apply to Web, Telesales and Mail Order, and rate is per Standard Size Box


United Kingdom

UK Mainland*

Order Amount Standard Oversize Express Saturday
£ 0.00 - £ 10.00 £ 2.99 £ 6.99 £ 8.99 £ 9.99
£ 10.01 - £ 24.95 £ 3.99 £ 6.99 £ 8.99 £ 9.99*
£ 25.96 and Over £ 6.99 £ 9.99 N/A £ 40.00






* Subject to weight, Under 1kg

Scottish Highlands, Scilly Isles, Isle of Man, Isle of Wight
Order Amount Standard Oversize Express Saturday
£ 0.00 - £ 10.00 £ 2.99 N/A N/A £ 9.99
£ 10.01 - £ 24.95 £ 3.99 N/A N/A £ 9.99*
£ 25.96 and Over £ 19.19 N/A N/A £ 40.00






* Subject to weight, Under 1kg

Channel Islands & Northern Ireland
Order Amount Standard Oversize Express Saturday
£ 0.00 - £ 10.00 £ 7.99 N/A N/A N/A
£ 10.01 - £ 24.95 £ 7.99 N/A N/A N/A
£ 25.96 and Over £ 21.98 N/A N/A N/A





International

Ireland (ROI) Eire
Order Amount Standard Oversize Express Saturday
£ 0.00 - £ 10.00 £ 7.99 N/A N/A N/A
£ 10.01 - £ 24.95 £ 7.99 N/A N/A N/A
£ 25.96 and Over £ 21.98 N/A N/A N/A






 



DELIVERY TIMESCALES

Delivery Times & Charges Explained
ETA: Estimated Time of Arrival

Standard Size Parcel: Standard Size Parcels are up to 2.4 M2
Delivery on Standard Service: Delivery ETA is usually 2-3 Working Days (Mon-Fri).

Oversize Parcel: Oversize Parcels are up to 5 M2
Oversize on X-Large Service: Delivery ETA is usually 3-5 Working Days (Mon-Fri). 


Delivery on an Express Service:  Next Working Day (Mon-Fri).
Only Available on Standard Parcels 


Saturday Delivery: UK Mainland Only To be delivered on a Saturday. 
UK Mainland only and only Available on Standard Parcels


Sunday Delivery: UK Mainland Only To be delivered on a Sunday, call us for a Quote. 
UK Mainland only and only Available on Standard Parcels

 


TRACK MY PARCEL

We always try and dispatch goods on the same day up until 12pm, sometimes due to many reason this is not possible and would be dispatched the next working day on a faster service, or you will be contacted by email or telephone if there is a delay for any reason i.e. Address Issues, More Information Required, Out of Stock Items etc...

Please make sure you put a current Contact Telephone Number that you can be reached on all day. 

How can I track my Parcel? 

You can only track a parcel for United Kingdom
If you require tracking information for International please
email us

If you have provided us with a Mobile Number or an Email you will receive a notification with your Tracking Number direct from the Courier we have used to DISPATCH for your Parcel (excludes Royal Mail). 


Couriers we use are Royal Mail, Parcelforce and Fedex. 

  


Royal Mail: Track your Parcel at www.royalmail.com

Parcelforce: Track your Parcel at www.parcelforce.com
- If we have a mobile number for you Parcelforce will send you a interactive text, which you have control over when and where your delivery will arrive.
For more details
click HERE
- If we have an email address for you Parcelforce will send you an email which you can click the LINK direct from the email and will provide you with current tracking information. (If the link in the email or text is not working, please go to www.parcelforce.com and manually enter the Tracking Number into the Track My Parcel box). 

Fedex: Track your Parcel at www.fedex.com
- Will send you a text or an email to advise the Day of Delivery. 

Please check your Junk or Spam Mail before Contacting us for Tracking Information, if this does happen to be in there please Mark as a Safe Sender and next time it wll arrive in your Inbox. 

 



LOST PARCELS

If you do not receive your package and the tracking information shows that the package has been delivered you must notify Transporters R Us within 48 Hours of the delivery date provided by the shipping courier.

Replacement goods will not be sent until the shipping courier completes the tracer request and grants permission for replacement products to be shipped, this is typically this is with 7-10 working days, sometimes sooner.

Transporters R Us Ltd does not guarantee that any packages will be credited by the shipping courier until this process is complete.
Transporters R Us Ltd will not provide refunds for any lost package under any circumstances.
Shipping charges are non-refundable.

 


REFUSED AND NON-COLLECTED PARCELS
Any domestic orders that are returned to Transporters R Us Ltd as refused by the customer or non-deliverable will be subject to a return handling fee and will be processed as a return in compliance with our standard returns policy, including a re-stocking fee of 15%.
Shipping charges are non-refundable. 

 


DAMAGED PARCEL or GOODS

If you have received a damaged product you MUST notify Transporters R Us Ltd within 48 hours to initiate a damaged claim.
- An image of the Packaging, and Damaged Parcel or Item WILL be Required by email
You can report this by Telephone 01792 892 944, Weekdays between 1pm - 5pm, 
you will still need to send the image by email. 

It is required that you keep all packaging material, box(es) and broken product(s) until the shipping courier completes the investigation.
Failure to report damaged items from an order before forwarding, re-shipping or transferring to another location will result in immediate denial of the claim.

If the box arrives damaged please sign for the delivery as damaged.

Please ensure you co-operate fully with the investigation and questions that the carrier may have during this time.
Transporters R Us Ltd will only provide replacements products for damaged products. 
Transporters R Us Ltd will not provide refunds for an damaged products under any circumstances.
Shipping charges are non-refundable.

 


MISSING PRODUCTS FROM YOUR DELIVERY 

If you are missing any products from your order, you MUST notify Transporters R Us Ltd within 48 hours of receiving your delivery. 
You can do this by email or by Telephone 01792 892 944, please have your ORDER NO.
- This can be found on the Top, Left of your Invoice. 

We will then carry out an investigation as follows: 

- Stock Check of the Missing Item (we should be UP Quantity 1 if you have not received item)
- CCTV Review of the day and time the parcel was packed to see if the item was in the box
- A Statement from Delivery Driver to see if parcel was signed for as: Box Damaged, Box Opened etc...
- After looking at the evidence we will decide whether to report this to the Police as Theft. 


If you fail to report missing items with 
48 hours of delivery or re-ship, transfer to another shipping location, replacements will not be sent under any circumstances and will result in an immediate claim denial.
International orders are excluded from this policy as it is the responsibility of the customer to confirm that the order is complete before signing for the delivery.

Replacement orders will be placed as soon as Transporters R Us Ltd is informed of the missing or damaged package pending authorisation by the shipping courier (where applicable). 

Please ensure you co-operate fully with the investigation and questions that the carrier may have during this time.
Transporters R Us Ltd will only provide replacements products for missing products. 
Transporters R Us Ltd will not provide refunds for any missing products under any circumstances.
Shipping charges are non-refundable.